Support Services

Support Services

Expert IT Support, Tailored for Media, Events and Production Teams.

We know that no two productions are the same. That’s why we offer scalable IT support services designed specifically for the fast-paced demands of media, event and production environments. Whether you need daily helpdesk assistance, proactive network monitoring, or dedicated on-site engineers during live shoots or events, we’ve got you covered.

Our experienced team delivers fast, friendly and efficient support—always backed by service level agreements (SLAs) and a deep understanding of your industry. From standard remote support to fully bespoke packages, we’ll tailor a solution that lets your teams stay focused on creating outstanding content—while we handle the technology behind the scenes.

Our Services

Standard support

Our UK support desk offers weekday assistance, request tracking, network monitoring and on-site visits, all covered by SLAs, from 08:30 to 18:00.

Bespoke Support

We provide flexible, reliable support tailored to your schedule—24/7, globally—offering everything from daily on-site engineering to complex international events and productions.

PARTNER PRINT SUPPORT

Our partner Copycare provides reliable, high-performance printing solutions for UK film and TV productions, offering flexible rentals, expert support and seamless setups for studios and remote shoots.

STANDARD SUPPORT

Our UK-based support desk is available Monday to Friday, from 08:30 to 18:00, providing reliable assistance for all your day-to-day IT and connectivity needs. Whether you’re facing technical issues, require system guidance, or need urgent troubleshooting, our expert team is here to help.

We offer a comprehensive customer support experience, which includes:

  • Dedicated Support Portal – Easily log and manage your support requests, track real-time progress and communicate directly with our support team, all in one place.

  • Network & WiFi Monitoring – Proactive monitoring of your network and wireless infrastructure to detect issues before they become problems, ensuring optimal performance and uptime.

  • On-Site Engineer Visits – When remote support isn’t enough, we’ll dispatch skilled engineers to your location for hands-on assistance, repairs and maintenance.

  • Service Level Agreements (SLAs) – All services are backed by robust SLAs, guaranteeing response and resolution times tailored to your business needs, so you can plan with confidence.

With our experienced team and proactive support model, you can rest assured that your IT environment is in safe hands — leaving you free to focus on running your business.

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BESPOKE 
SUPPORT

Your schedule isn’t 9 to 5—and neither is ours. We understand that productions and events don’t wait for business hours. That’s why we offer fully flexible support designed around your unique operational needs. Whether you’re running night shifts, weekend productions, or global events across multiple time zones, our team is ready to step in exactly when—and where—you need us.

We provide:

  • 24/7 Availability: Around-the-clock support to match your production timeline, no matter how unconventional.

  • Global Reach: From local venues to international stages, we scale with your operation—supporting events and installations worldwide.

  • On-Site Engineering Expertise: Our skilled engineers are available for day-to-day technical support, setup, troubleshooting and live event execution.

  • Adaptable Workflows: Whether it’s a last-minute change or a complex multi-location setup, we’re agile and responsive—integrating seamlessly with your team.

  • End-to-End Support: From planning and logistics through to execution and post-event wrap-up, we stay with you every step of the way.

At the core, our approach is simple: we work however it works for you. No rigid schedules, just expert, dependable service that aligns with your pace, your standards and your goals.

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PARTNER PRINT SUPPORT

Welcome to Copycare – your behind-the-scenes print partner for the UK’s TV and film industry. We supply high-performance copiers and printers that keep scripts sharp, schedules flowing and production offices running like clockwork.

From busy studios to remote shoots, we know the pace of production — and we’re built to match it. Our flexible rental options, expert support and reliable gear make us the go-to for productions across the UK.

We provide:

  • Script-ready prints

  • Pro-grade machines that just work

  • Tailored setups for studio and location

  • A long-standing partner of Tech4TV, ensuring seamless IT installation from day one

At the core, our approach is simple: we work however it works for you. No rigid schedules, just expert, dependable service that aligns with your pace, your standards and your goals.

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Our Partners

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